1- Admissions:

A child’s name will be entered on the waiting list when a completed registration form is received, together with a registration fee of £20.00 and £300.00 towards the deposit; the full deposit is £650.00 {please note that the deposit and registration fee is non- refundable}.

Places will be offered on a first come first serve basis upon payment of deposit; however we reserve the right to give priority to applicants who require a full time place.

One month deposit in full is required and must be paid before your child starts their first official day at the nursery, the deposit will be refunded once we have received 4 weeks written notice stating you wish to withdraw your child from the setting, however if there are any outstanding fees when your child leaves we will deduct this from your deposit.

A copy of your child’s Birth certificate is required, the Birth certificate will remain on file.

2. Fees and deposits:

Fees are calculated on a monthly basis and are payable in full on the first working day by standing order or in the event that fees will be paid weekly, they are to be paid on the first day of attendance of the week.

Fees must be paid regardless of absences due to illness, holidays, bank holidays, nursery closure dates and training days.

This includes any days where the nursery has had to close due to unforeseen circumstance, e.g.; no heating.

Refunds cannot be arranged for non-attendance for whatever reason.

If you fall behind on payment of fees you will be asked to withdraw your child until fees are settled in full.

A 10% discount, for one child only, will be given to parents who have more than one child attending the nursery; this only applies to children who are on a full time basis, i.e. 5 days per week. Once one of the children leave the 10% discount no longer applies.

Please note that Nursery fees are subject to annual increases. We will inform you by email.

Free Entitlement for 3 and 4 year olds / 2 year pilot scheme:

The nursery operates 52 weeks per annum; the NEF is for 38 weeks per annum. 

Free Entitlement for 2, 3 and 4 year olds is 15 hours per week for 38 weeks per annum from September to June; totaling to 570 hours.

This is equivalent to 10.96 hours per a week over 52 weeks

3- Opening times and holidays.

The opening times are from 8:00am to 6:00pm Monday to Friday, excluding bank holidays and during each of the Easter and Christmas periods; our Easter period is 5 days plus 1 training day and Bank holidays and our Christmas period is 8days, 1 training day and bank holidays. Please make sure that you are fully aware of our holiday dates in advance, the nursery will inform you of these dates in our monthly newsletter.

As a requirement for the Nursery Educational Funding the nursery closes for 4 days per a year for training. As much notice as possible will be given informing of the dates of closure.

Please note that we close at 1pm during the Christmas and Easter closure to prepare for the academic year.

4- Removal of children from the Nursery

By Parent

Four week’s notice in writing must be given by the parent or carer, when the child leaves the Nursery, if you fail to give 4 weeks’ notice in writing your deposit will not be refunded. The notice period can either be emailed or written.

In the event of fees or any other sum payable to Phoenix Nursery not being settled then the difference will be deducted from the deposit. If at any time the fees are left outstanding at more than the value of the deposit parents will be asked to either pay all the arrears in full or remove their child from the nursery.

By Nursery Management

Management may at any time request the removal of a child if in the nursery’s opinion the interests of the child or nursery dictate such an action. Some children do not settle well into the nursery environment. Unacceptable behaviour such as constant hitting, biting, swearing and inappropriate behaviour may constitute that a child will be asked to be removed from the nursery. Should such a case or event arise, the parents may be asked to remove their child immediately from Phoenix Nursery, with no notice given.

5- Collection.

We must be informed if your child is being collected by someone else other than yourself, there will be no exception to this rule, and a password must be given to the staff with a description of the person. Parents/Guardians are to collect their children promptly on time, in accordance with their schedule. Children must be collected by their designated time; you will be charged £1.00 per minute for the first 5 minutes and £5.00 thereafter, until your child is collected, if your child is collected late. If this occurs frequently then we will have no alternative but to inform Children and Families Services as this is unacceptable.

The nursery is not insured or registered to have children on the premises after 6pm. We can support you in putting strategies in place to prevent late collection.

The nursery will not under any circumstances release your child to anyone under the age of 17 years old.

6- Attendance.

Please notify the setting before 10:00am if your child is going to be late or unable to attend. Please ensure your child is in the nursery by 10am, as late arrivals can be disruptive.

The nursery contact number is 0208 880 2550; please leave a message if you are unable to speak to a member of the team.

7- Clothing.

The nursery will request up to three sets of spare clothing for your child in case of an emergency; please clearly label your child’s clothing.

We will require Nappies for children not yet potty trained and a pack of wipes.

Children who are starting the potty training process {2 years of age} we will require pull ups to support the transition before asking for underwear.

We also require two aprons {cooking / messy play}, four photographs for your child’s peg, birthday board, key worker board and profile book.

A pair of slippers and we will require you to purchase a Phoenix Logo bag, which costs £6.00, this is for identification when on outings.

Children who are under the age of 2 years need to provide the above and nappy cream, wipes, bottle and a plastic bib for meal times. Each clearly labeled with their name on them.

During the summer period you will need to provide a sun hat and sun cream.

We will require suitable footwear for the children, with a rain coat during the warmer periods and a padded coat for the winter period, with a hat, scarf and pair of gloves.

8- Excursions.

Children will be taken on excursions to local parks, libraries and to other local amenities. Parent’s written permission will be obtained in advance prior to any other trips outside the nursery, please note that your child’s class will be closed on the day of the outing. Blanket permission may also be obtained i.e. permission slip covering all trips to local amenities for a period of 6 months. Please note we take photographs of the children and place them around the setting; if you do not wish this to happen please inform us.

9- Loss or damage.

Every effort will be made to take care of children’s and parents property, however we can not be held liable for any loss or damage of property or clothing which may occur.

Please clearly label your child’s belongings. Jewellery is acceptable although we do prefer small hoops or studs, although staff members will make recommendations if they feel the item of jewellery may cause harm or be hazardous to other children. . Sweets, chocolates and other treats are not to be given to children to keep in their pockets whilst in the nursery. Please do not give your child toys to bring into the nursery.